SSF’s 10th Annual Global Business Services e-Conclave

Shared Services Forum (SSF) India is pleased to mark its tenth anniversary with its annual flagship conclave, to be held on 4th& 5th February 2021.

Established in 2011, the Forum has today become the leading resource and the central outlet for the exchange of ideas and best practices in the domain of business services and business process management.Every year, SSF features multiple knowledge articles and white papers authored by industry leaders and practitioners on a wide range of topics, as well as various publications such asresearch reports,industry journals, capability frameworks, business models, and multiple events on contextual themes. SSF has established itself as the go-to forum for business services practitioners and leaders seeking to follow the full range of new research, thought leadership and deliberations.

While talking about disruption has been the fashion of the day for quite a while, the extent and level of disruption inflicted in the year 2020 has been overwhelming. Even more overwhelming is the fact that never again will the world go back to the ‘old normal’, as we knew it. Even the term‘new normal’ is rapidly becoming passé since no situation is likely to remain stagnant for any period of time for it to classify as ‘normal’. Dynamic, widespread and continuous changes are likely to remain for good. Also, these changes would be different for different industries and organisations. One can commonly see that a particular disruption is often dramatically in favour of a particular industry at the risk of being totally destructive to another.

In these times it is best to consider the ‘Next Normal’ as the only normal and ‘DAU’ as the only BAU. Survival requires businesses and their services to be leaner, meaner and agile. There is a stronger-than-ever need for enterprises to drive transformation across front office, mid office and back office processes, and hence, periodic and even wide-spread disruption is going to become BAU.The realities of the day are that customer loyalties are elusive, competition is fierce and how work will get done, unclear. In a situation such as this, organisations are forced to ponder on three forms of strategies: Synergistic (innovation, stemming from imagination, even wild imagination); Competitive (high level of inter organisation confluence coupled with the need to dominate an unstable market place); and Non-conformist (Radical,through thought and action, with speed and agility).

We have used the term ‘Escape Velocity’ to mean all of the above, and this edition of the conclave is about how to achieve that. Free thinking leaders are already bundling their corporate approach into strategies and implementing them for the imminent mutation. At the conclave, great thinkers and trailblazers would present their view points, which promise to be of immense value and are sure to kindle a thought or two amongst us.

Knowledge Partner

RvaluE Group

Principal Sponsor

UST SmartOps

Corporate Sponsors

Chartered Institute of Management Accountants

Technology Partner

Muniwar Technologies

The Power of Escape Velocity in Business Space

By Ravi S Ramakrishnan

10th Annual Global Business Services e-Conclave

What's New?

This is SSF’s 10th Edition of the Annual Flagship e-Conclave.

This is the first virtual edition of SSF’s Annual GBS Conclave – This year you can join us from Anywhere – we have participation of Business Services practitioners from across the globe.

Engage with practitioners from different locations/ cities/ countries/ industries/ economies

Listen to insights & perspectives and case presentations from 25+ global thought leaders from diverse industries, showcasing business growth, new operation models and tech innovation

SSF will be recognizing and honouring Teams, Leaders and Organizations for exemplary showcasing of Resilience, Agility and Innovation in the difficult times.


4th February 2021 - Thursday and 5th February 2021 - Friday
  • Day 1
  • Day 2


The Ocean Change – Shape of Next Normal as we head into 2021

By Rakesh Sinha, Founder & CEO, Quintes Global

For the first time in the history of mankind, the world has witnessed an unprecedented turbulence in its spread, intensity and reach – be it business, society or even individuals. The epochal year has clearly demonstrated the highest level of interconnectedness between business and society, and its degree of impact on both. While no one can predict how long the turbulence will last, the other side is clear – it will never come back to ‘old normal’.

The environment in 2021 and beyond will be very different, but no less rich in possibilities for those who are resilient and ready to shift their mindsets to ride along this “Ocean Change” – much beyond just “Sea Change”.

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Position Your Value & Brand Ahead of Competitors in the Marketplace

SSF India invites organizations to actively contribute as sponsoring partners at the 10th edition of Annual Global Business Services e-Conclave.

  • Share Industry best practices and understand your customers’ pain points & challengesand deliver them customized solutions
  • Elevate your Brand Positioning in India by building on our market knowledge and sector expertise
  • Thought Leadership opportunities by participating in thought provoking discussions with industry leaders and practitioners
  • e-Meet with your future business partner from the SSF community on our neutral platform

SSF thanks all businesses and organizations for their generous support in the past events. We appreciate your continued support to our events and programs.

Post Event Report - 2019 Post Event Report - 2018

Past Conclave Events (Since 2011 onward - A Snapshot)

SSF has progressively become the forum of Interactive Excellence in India for Shared Services and Business Processes. The participants at the SSF platforms take back not only a myriad of experiences with respect to strategic execution of shared services strategy, but also connections and awards that bring in ‘Culture’ and ‘Value’ to the Industry.The last 9 Conclave events have received remarkable participation of more than 1000practitioners from organizations.

15Pioneering Leaders & BPM Achievers Felicitated
59Organizations Awarded/ Recognized
220+Esteemed Speakers Shared their Expertise/ Experience
75+Case Studies Presented

SSF Excellence Awards & Recognition for Organizations

Since its inception in 2011, Shared Services Forum (SSF) – India has recognized the innovative initiatives, benchmarks and winning practices of organizations. In order to acknowledge, celebrate, recognize and honour exemplary achievements in transformative strategies and process management by organizations and by individuals, SSF India has been conferring SSF Excellence Awards, Recognition and Felicitations for the last 8 consecutive years. These awards are designed to ecognize contributions by Companies & Individuals that are broadly comparable. The awards are considered as an industry benchmark by the past recipients who have leveraged the win to showcase it to their clients, their parent companies, to peers and to the industry.

The SSF Excellence Awards, Recognition and Felicitations are an integral part of our lagship Annual Conclave held in different cities across the country every year. Besides being benchmarks for the industry, hese awards are important to encourage organizations and people to innovate, adopt shared services or deploy best practices as an effective business strategy to deliver business value.

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Winning Moments captured… (2011 to 2019)

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THE HALL OF FAME – SSF Felicitations of BPM Achievers in Global India

In 2015, SSF initiated the ‘BPM Achiever in Global India’ Awards to felicitate achievers in the Shared Services space for ‘Creativity & Leading Enterprise-wide Shared Services & BPM Mission, Delivering Value and Business Transformational Impact

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THE HALL OF FAME – SSF Felicitations of Pioneering & Visionary Leaders

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Participating Organizations

Ab inbev
Adani electricity.jpg
Adani enterprises
Adani ports and logistics
Adani power
Adanin wilmar
Agilent technologies
Al futtaim group
Alliant group.jpg
Alvarez marsal
American express
Avery dennison
Bell food group
Bharti airtel
C h robinson
Checkmate services
Clifford chance
Conneqt corp.jpg
Dr reddy's
Dun & branstreet.jpg
Dxc technology
Edelweiss finance
Eli lilly services
Esab india (colfax corp).jpg
Essel group
Everest group
Genus plc
Haldia petrochemicals
Hindustan coca cola beverages
Hp Inc
Ica global sourcing india
Indorama ventures
Infosys bpm.jpg
Jindal steel and power limited
Kone elevators
Maersk tankers
Mahindra integrated business solutions
Mas holdings
Mas legato.jpg
Megamorph marketing
Micro focus.jpg
Mii generis.jpg
Nomura securities.jpg
Northern trust
O source global
Omnicom media
Piramal pharma
Pmc retail.jpg
Positive momentum.jpg
Principal global services.jpg
Qg ebs
Quintes global
Red Apple.jpg
Rohlig blue
Sixth sense retail
Srs consultant.jpg
Standard chartered
State street.jpg
Synopsys india
T systems
Tata autocomp.jpg
Tata sky
Tata steel
Techno brain group (tbl) ethiopia
The coca cola company
Thermax globa
Transferpricing solutions pty limited
True fit
V group
Vaibhav global
Ve commercial vehicles
Vfs global
Wells fargo.jpg
Wittur elevator components india
World vision.jpg
Xerox corporation



About the Organizer

Shared Services Forum (SSF) India

SSF India is a pioneering, interactive platform of Business Process Practitioners & Experts, and Industry Veterans with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM). We ideate and synthesize ‘best in context’ practices for successful transformation of business process in the corporate world. SSF began its journey in 2011 for the purpose of sharing of knowledge which was resident with a few leaders of the shared services and outsourcing industry. Over the years, SSF has grown from strength to strength and has built a strong network of thought leaders, experts, and change agents across all functions and several domains.

Coming Soon.....


Contact Us

For Participation or Sponsorship:

Write to
call +91- 73032 44077

Frequently Asked Questions

Where will the event be held?

This is an online event. You do not have to travel to any specific location. You can participate from your convenient location. The virtual event is accessible from computer, mobile and tablet devices.

Do I need to download or install any software to be able to attend this virtual event?

You do not need to download or install any software to attend. It’s web-based, so all you will need is a computer / mobile / tablet device and an internet connection.

How do I log-in on the day of the virtual event?

Your login details will be emailed to you ahead of the event. You can use those details to access the online event.

Can I invite my colleagues and friends to attend the virtual event?

Absolutely. We are counting on you to invite others! Help us spread the word. You can simply share the link to this page, and they can register at their convenience.